John Heisler

Over 40 years experience in all phases of sewer and water construction and rehabilitation.

College degree in Business Administration and Accounting

Current owner of Quik Lining Systems, Inc. and Pipe Lining Supply, Inc.

Member of many trade associations and trade groups

Author's Website

Chasing Leaks – Assessing The Whole Problem

Chasing Leaks – Assessing The Whole Problem

“I’ve been out to the same house 3 times doing 3 different point repairs. It seams like the roots give up on the joint I repaired and moved to a new joint just to make me upset. My customer is wondering if I know what I’m doing. Why is this happening to me? Each point […]

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Selling vs Helping

Selling vs Helping

Many of us hate sales and having to “sell” anything to the customers we encounter everyday. Sure, management may set up goals, incentives, and other motivators to get techs to sell all kinds of things to homeowners on every service call we do, but we’re not in the sales business. After all, you’ve never sold […]

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Training – Necessary Expense Or Worthless

Training – Necessary Expense Or Worthless

Last week we talked about retention, and this week I wanted to add a companion piece to retention. I read a quote a few weeks ago that sums up the value of training. One company executive to another “If we keep training people and they leave, we lost our investment and wasted the expense of training […]

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Employee Retention – Are You Doing All You Can To Keep Your Staff?

Employee Retention – Are You Doing All You Can To Keep Your Staff?

“I treat these guys better then I treat my wife. They get 100 hours of work a week and they whine about not being able to spend time with their families. Sure I’m not the highest paying employer, but the overtime they get more than makes up for the lower wages I pay”.  Does this […]

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Turbulent vs. Laminar Flow – Know How It Affects Lateral Lining?

Turbulent vs. Laminar Flow – Know How It Affects Lateral Lining?

” I built a heater to cure my liner, but it doesn’t seem to speed up the process as much as I’d hoped. Does a heater really help the curing process and if so, what’s wrong?” Many of you have installed instantaneous water heaters and while there are pressure and volume issues that differ between manufacturers […]

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New Calibration Tube Now Available

New Calibration Tube Now Available

A few weeks ago we talked about new material offerings and how we test each offering before we place it for sale on the market. We’ve been looking for alternative calibration tube materials for some time now, and we believe we’ve found the next generation calibration tube. The new material is made of TPU (Thermoplastic […]

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Operating Your Equipment Per Specification vs. Going On Your Own

Operating Your Equipment Per Specification vs. Going On Your Own

“I bought your equipment and I can’t make it work the way you demonstrated it! I’d like to return this unit for the one you have in your shop as that one works and this one doesn’t”.  When a new person starts in the lining business everything is new and foreign to them and as […]

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Sell The Problem You Solve, Not The Product!

Sell The Problem You Solve, Not The Product!

So many times, customers want to sell lateral lining by advertising and showing that they have the best widget to get the liner in the ground. They figure that when people see how neat lateral sewer lining equipment is, they will hire them to install a liner because it’s so neat. But, when you try selling […]

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Innovation Fails – Learning From Your Mistakes

Innovation Fails – Learning From Your Mistakes

Every so often we get suggestions of how to improve products and many times these product improvements are great and make lining easier. Sometimes, however, we run into a clinker of an idea. We produce more transitional liners that anyone else in the world. The liners that are 4″ (100mm) on one end and 6″ […]

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Is There A Difference Between Clean & Lining Clean?

Is There A Difference Between Clean & Lining Clean?

This past week we were training a new customer. We waited for him to clean the line and he told us he was ready to line it. It was cast iron pipe. We guessed that with the debris left on the wall of the pipe, our pipe opening was reduced to a maximum of 3 […]

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