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Kanneflex Hose & Nozzles vs Disposable TTP Hose

Kanneflex Hose & Nozzles vs Disposable TTP Hose

Many of you have used or are using Kanneflex type hose from your inversion unit to the beginning of the host pipe to save tube and resin from the inversion unit to the start of the host pipe. These set ups not only use the Kannaflex hose, but also add a nozzle to direct the […]

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Sandpaper To Reinstate Tie Ins

Sandpaper To Reinstate Tie Ins

A call I received last week asked “Do you sell sandpaper replacements for lateral lining reinstatements? What kind of sandpaper do you supply for the cutters? I bought something from Home Depot, but it didn’t last or cut the liner. Do you something special?” To answer his question I thought I should give him sandpaper […]

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Mandated Liner Thickness vs Design Thickness

Mandated Liner Thickness vs Design Thickness

I switched to your competitors lining products because they said they can use thinner material to meet the agency specification than your product.”  Wow! I guess we’ve run across another “salesman” who makes up stuff to gain an advantage as he try’s to get you to buy his material touting is cheaper because it will […]

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Are You A Follower Or A Change Agent?

Are You A Follower Or A Change Agent?

A while back I shared a link that showed herd mentality and showed people followed what other people did without question. Now before you think I’m talking about politics here, think again. I’m talking about lateral lining and how we may be missing opportunities because someone else led you down a path that may not […]

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Lining & Permits

Lining & Permits

“Why can I line in some sewer districts without permits of any kind while others require 2 separate permits in their districts”? Because of the confusion, I’ve been lining when the district offices are closed so I don’t have to deal with the bureaucratic run around.” I hear more and more of these comments from […]

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Real Tape Measurements or Eyeball – Which Do You Use?

Real Tape Measurements or Eyeball – Which Do You Use?

“I went to the job site with all the materials and supplies I needed to complete a point repair using a scrap of lining material, a packer, resin, a rope, and plastic to protect the packer. I used a 3″ to 5″ packer, prepared all my materials and since the point repair was only 1 foot from […]

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Chasing Leaks – Assessing The Whole Problem

Chasing Leaks – Assessing The Whole Problem

“I’ve been out to the same house 3 times doing 3 different point repairs. It seams like the roots give up on the joint I repaired and moved to a new joint just to make me upset. My customer is wondering if I know what I’m doing. Why is this happening to me? Each point […]

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Selling vs Helping

Selling vs Helping

Many of us hate sales and having to “sell” anything to the customers we encounter everyday. Sure, management may set up goals, incentives, and other motivators to get techs to sell all kinds of things to homeowners on every service call we do, but we’re not in the sales business. After all, you’ve never sold […]

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Training – Necessary Expense Or Worthless

Training – Necessary Expense Or Worthless

Last week we talked about retention, and this week I wanted to add a companion piece to retention. I read a quote a few weeks ago that sums up the value of training. One company executive to another “If we keep training people and they leave, we lost our investment and wasted the expense of training […]

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Employee Retention – Are You Doing All You Can To Keep Your Staff?

Employee Retention – Are You Doing All You Can To Keep Your Staff?

“I treat these guys better then I treat my wife. They get 100 hours of work a week and they whine about not being able to spend time with their families. Sure I’m not the highest paying employer, but the overtime they get more than makes up for the lower wages I pay”.  Does this […]

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