What is your Best Practice for CIPP Lining and Coating?

Best Practices – 1st in the Series

Worker with checklist for quality and service on a clipboard

When responding to a drain cleaning call or a leaking drain pipe we develop a best practice of how to address the call. Usually these practices are an evolutionary process that began from the day you started responding to those calls. You may have tried some that worked and some that didn’t and as time passed you stuck with those that worked best. Most of the time you wouldn’t share these with competitors but trained your staff to follow the things that worked and avoid those that didn’t. the things that were “secret” to you and your company gradually moved to your competitors trough hiring some of your employees and while those practices worked for you they may not be the “best” practices. We’ve developed a set of “best practices” from a cross section of customers as well as from personal experiences that we feel may help you gain more work, execute it with minimal risk and profit from the knowledge. This is the first installment – The opportunity to acquire work – a sales opportunity.

Most of us know that when we take a sewer back up call our success rate of getting that job is our ability to respond to the call. If you can’t make it today, you most likely won’t be the company performing the drain opening work. If someone sees a damp spot appearing in the wall and calls you they expect to see someone ASAP to find and fix the problem. This brings us to the first rule of “best practices” – be staffed with enough people to respond. If you are finding that you are generating a lot of calls but are putting them off and losing the opportunities, it’s time to make a decision – stop advertising or add staff. Either path may be a best practice but continuing advertising without adding staff isn’t a “best practice”, nor is adding staff without calls coming in.

The first “best practice” is to staff your organization to fit the demand of your resources. If you have a “best practice” you’d like to share, let us know. Send an email to info@pipeliningsupply.com with your “best practice” suggestion or call us at 888-354-6464. Next week we’ll discuss the “best practice” when you arrive at the job to open the drain or repair a leak.

Tags: , , , , , , , ,